La idea clave
Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
Perspectiva
SMS in online retail
Order updates reduce support work more than any FAQ page. Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
SIN KYCAcceso API gratuitoRemitentes personalizados99% de entregaCobertura mundial
- Perspectiva
- SMS empresarial
- EUR por segmento
- Listo en 5 minutos
Por qué vuelve a surgir
Order updates reduce support work more than any FAQ page. Es algo que todo equipo termina descubriendo, normalmente después de una campaña que no dio los resultados esperados.
Qué hacer con ello
Cambia una cosa cada vez y mídela. Primero la tasa de entrega, luego lo que hizo la gente después. Una tasa de entrega alta sin respuesta es un problema de redacción, no de envío.
Cómo ayuda la plataforma
Segmentos, costes, nombres de remitente y estados por mensaje, todo en pantalla mientras trabajas, así que la decisión ocurre antes de que se mueva el dinero, no después.
Primeros pasos
Crea tu cuenta con correo y contraseña. Sin KYC ni cola de aprobación. Añade créditos, pega tus números, elige el remitente y envía en menos de cinco minutos.
Preguntas frecuentes
SMS in online retail?
Order updates reduce support work more than any FAQ page. Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
¿Dónde pruebo esto?
Crea tu cuenta con correo y contraseña. Sin KYC ni cola de aprobación. Añade créditos, pega tus números, elige el remitente y envía en menos de cinco minutos.
¿Cómo empiezo?
Crea tu cuenta con correo y contraseña. Sin KYC ni cola de aprobación. Añade créditos, pega tus números, elige el remitente y envía en menos de cinco minutos.
Páginas relacionadas
Why text messages get readAlmost every text is opened, and most of them within minutes.Email and SMS do different jobsOne is for detail, the other for the moment it matters.Push notifications versus textA push only reaches people who installed and allowed it.Messaging apps and plain SMSApps need an install, a text does not.What a missed appointment really costsAn empty slot is lost revenue that cannot be recovered.Why verification codes must be fastA code that arrives late is the same as a code that never came.Why the sender name mattersPeople decide whether to read before they read.Messaging in healthcareAttendance improves when patients get a reminder.Messaging in hospitalityA table or a room confirmed by text turns up.Text messaging at eventsOn the day, a text is the only channel that lands.Messaging in delivery and logisticsThe driver is on the way and the customer needs to know now.Messaging in financial servicesMoney moving is the definition of urgent.Messaging in gaming and bettingPlayers respond to what they are told about.Reaching mobile game playersNotifications are muted, texts are not.Messaging around esportsSchedules change and fans need to know.Where a good list comes fromEvery number should be traceable to a moment someone gave it to you.Why opt outs are a good signA clean exit protects the list you keep.Writing well in 160 charactersConstraint improves the message.Timing a campaignThe hour you send changes the response more than the wording.Measuring what SMS returnsDelivery is the first number, behaviour is the real one.Why message length changes the billOne character can double the cost of a campaign.The price of an emojiOne emoji can triple a message.How international pricing worksEvery destination has its own price per segment.What a delivery report tells youDelivered means confirmed, not assumed.When you need repliesA letters based name cannot be answered.Bulk messaging explainedBulk is about the list, not the technology.Automating your messagingThe best message is triggered by an event.SMS for small businessesIt works without a marketing department.SMS at enterprise scalePredictability matters more than features.Running multilingual campaignsTranslate, then recount.Text as an accessible channelIt works on every phone, including the oldest.Messaging in a crisisWhen something is wrong, use the channel people check.Recruiting by textCandidates answer their phone before their inbox.Messaging for charitiesSupporters give when asked at the right moment.Messaging members and supportersA member list is the most responsive list there is.Messaging in educationParents and students both carry a phone.Messaging in transportDisruption is the message people need.Messaging from utilitiesWorks, outages and meter readings.Why SMS is still hereIt is the lowest common denominator, and that is its strength.
Ponlo en práctica
Crea tu cuenta ahora y empieza a enviar en minutos. El soporte por Telegram en @exerioco está disponible si necesitas ayuda.