L'essentiel
Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
Analyse
SMS in online retail
Order updates reduce support work more than any FAQ page. Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
SANS KYCAccès API gratuitNoms d’expéditeur personnalisés99 % de livraisonCouverture mondiale
- Analyse
- SMS professionnel
- EUR par segment
- Opérationnel en 5 minutes
Pourquoi ça revient sans cesse
Order updates reduce support work more than any FAQ page. C'est l'une de ces choses que chaque équipe finit par comprendre, souvent après une campagne qui n'a pas donné les résultats espérés.
Que faire de cette information
Changez une chose à la fois et mesurez. D'abord le taux de livraison, puis ce que les gens ont fait ensuite. Un taux de livraison élevé sans réponse est un problème de formulation, pas d'envoi.
Comment la plateforme aide
Segments, coûts, noms d'expéditeur et statuts par message sont tous visibles à l'écran pendant que vous travaillez, la décision se prend donc avant que l'argent ne bouge, pas après.
Pour commencer
Créez votre compte avec un e-mail et un mot de passe. Sans KYC ni file d’approbation. Ajoutez des crédits, collez vos numéros, choisissez votre expéditeur et envoyez en moins de cinq minutes.
Questions fréquentes
SMS in online retail ?
Order updates reduce support work more than any FAQ page. Most contact with an online shop is a question about where an order is. Answering it before it is asked cuts the queue and makes the customer feel looked after.
Où puis-je essayer ça ?
Créez votre compte avec un e-mail et un mot de passe. Sans KYC ni file d’approbation. Ajoutez des crédits, collez vos numéros, choisissez votre expéditeur et envoyez en moins de cinq minutes.
Comment commencer ?
Créez votre compte avec un e-mail et un mot de passe. Sans KYC ni file d’approbation. Ajoutez des crédits, collez vos numéros, choisissez votre expéditeur et envoyez en moins de cinq minutes.
Pages liées
Why text messages get readAlmost every text is opened, and most of them within minutes.Email and SMS do different jobsOne is for detail, the other for the moment it matters.Push notifications versus textA push only reaches people who installed and allowed it.Messaging apps and plain SMSApps need an install, a text does not.What a missed appointment really costsAn empty slot is lost revenue that cannot be recovered.Why verification codes must be fastA code that arrives late is the same as a code that never came.Why the sender name mattersPeople decide whether to read before they read.Messaging in healthcareAttendance improves when patients get a reminder.Messaging in hospitalityA table or a room confirmed by text turns up.Text messaging at eventsOn the day, a text is the only channel that lands.Messaging in delivery and logisticsThe driver is on the way and the customer needs to know now.Messaging in financial servicesMoney moving is the definition of urgent.Messaging in gaming and bettingPlayers respond to what they are told about.Reaching mobile game playersNotifications are muted, texts are not.Messaging around esportsSchedules change and fans need to know.Where a good list comes fromEvery number should be traceable to a moment someone gave it to you.Why opt outs are a good signA clean exit protects the list you keep.Writing well in 160 charactersConstraint improves the message.Timing a campaignThe hour you send changes the response more than the wording.Measuring what SMS returnsDelivery is the first number, behaviour is the real one.Why message length changes the billOne character can double the cost of a campaign.The price of an emojiOne emoji can triple a message.How international pricing worksEvery destination has its own price per segment.What a delivery report tells youDelivered means confirmed, not assumed.When you need repliesA letters based name cannot be answered.Bulk messaging explainedBulk is about the list, not the technology.Automating your messagingThe best message is triggered by an event.SMS for small businessesIt works without a marketing department.SMS at enterprise scalePredictability matters more than features.Running multilingual campaignsTranslate, then recount.Text as an accessible channelIt works on every phone, including the oldest.Messaging in a crisisWhen something is wrong, use the channel people check.Recruiting by textCandidates answer their phone before their inbox.Messaging for charitiesSupporters give when asked at the right moment.Messaging members and supportersA member list is the most responsive list there is.Messaging in educationParents and students both carry a phone.Messaging in transportDisruption is the message people need.Messaging from utilitiesWorks, outages and meter readings.Why SMS is still hereIt is the lowest common denominator, and that is its strength.
Mettez-le en pratique
Créez votre compte maintenant et commencez à envoyer en quelques minutes. Le support Telegram au @exerioco reste disponible si nécessaire.