Legal
Transparency report
Updated 2026-01-01
What eXerio is asked for, what we act on and what we refuse, published so customers and recipients can see how the service is run.
What we report
Lawful requests from authorities, abuse complaints from recipients and operators, accounts suspended for breaching the acceptable use policy, and sender names refused or withdrawn.
How requests are handled
We do not hand out customer data. The only exceptions are terrorism, child sexual abuse material and national security. Anything else requires a specific court order signed by a judge.
Notice to customers
Where we are legally permitted to do so, the account holder is told that their data was requested, and when.
Abuse and enforcement
Complaints about unsolicited or misleading messages are investigated. Confirmed breaches lead to blocked traffic, withdrawn sender names or a suspended account.
Publication
The report is compiled yearly and the current figures can be requested at [email protected]. Nothing in it identifies an individual recipient.
Legal documents are published in English and apply to all markets.