The short answer
The network gave back a final negative answer for that number. It is usually a number that no longer exists or cannot receive text.
Help centre
Understanding Rejected
What does Rejected mean on a message? The network gave back a final negative answer for that number. It is usually a number that no longer exists or cannot receive text.
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Who this matters to
This comes up most often for support teams. It is one of the questions people ask in the first week and rarely think about again once it is set up.
Doing it in the platform
Everything described here happens on screen while you work: the segment count, the cost, the sender name and the status of every message. Nothing is hidden behind a report you have to request.
If something looks wrong
Support on Telegram at @exerioco answers in minutes and can look at a specific send with you rather than sending you a help article.
Getting started
Create your account with email and password. No KYC and no approval queue. Add credits, paste your numbers, choose your sender name and send in under five minutes.
FAQ
What does Rejected mean on a message?
The network gave back a final negative answer for that number. It is usually a number that no longer exists or cannot receive text.
Is there a support team I can ask?
Yes, a person on Telegram at @exerioco, not a ticket queue.
How do I get started?
Create your account with email and password. No KYC and no approval queue. Add credits, paste your numbers, choose your sender name and send in under five minutes.
Related pages
Handling a complaintsupport teamsKeeping records of consentcompliance teamsHow long messages are keptcompliance teamsInvoices and receiptsfinance teamsControlling spendfinance teamsChoosing the best send timemarketing teamsShort codes and long numbersproduct teamsMoving from another providertechnical buyers
Still have a question?
Message support on Telegram at @exerioco and get a straight answer.