The short answer
Five wrong attempts temporarily blocks the address for an hour. It clears on its own, or support can clear it sooner.
Help centre
Locked out after failed logins
Why can I not log in? Five wrong attempts temporarily blocks the address for an hour. It clears on its own, or support can clear it sooner.
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Who this matters to
This comes up most often for account owners. It is one of the questions people ask in the first week and rarely think about again once it is set up.
Doing it in the platform
Everything described here happens on screen while you work: the segment count, the cost, the sender name and the status of every message. Nothing is hidden behind a report you have to request.
If something looks wrong
Support on Telegram at @exerioco answers in minutes and can look at a specific send with you rather than sending you a help article.
Getting started
Create your account with email and password. No KYC and no approval queue. Add credits, paste your numbers, choose your sender name and send in under five minutes.
FAQ
Why can I not log in?
Five wrong attempts temporarily blocks the address for an hour. It clears on its own, or support can clear it sooner.
Is there a support team I can ask?
Yes, a person on Telegram at @exerioco, not a ticket queue.
How do I get started?
Create your account with email and password. No KYC and no approval queue. Add credits, paste your numbers, choose your sender name and send in under five minutes.
Related pages
Still have a question?
Message support on Telegram at @exerioco and get a straight answer.